ENVY NAILS & SPA - Locations from All Over the World

ENVY NAILS & SPA Info

Best PlaceJuice Reviews

I took my 7 year old daughter to get our nails done on short notice after being disregarded at the last nail salon we attempted to go to we went into Envy and right away we were greeted and asked what we were looking to get done. They got us both in right away. They absolutely made my daughters day today. The girl that did my daughters nails gave her exactly what she asked for and gave her friendly service with a smile the whole time. Phylicia did my nails and she did an amazing job on my nails and had great conversation and answered my daughters many questions all while still providing me an excellent manicure and experience. We will definitely be back.

OPEN Reviews (27)

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Restroom

Planning

Appointments recommended

Quick Facts About ENVY NAILS & SPA

ENVY NAILS & SPA, based on the given comments, has several strengths and weaknesses that have been highlighted by its customers.

Strengths: 1. Excellent customer service: Many customers praise the friendly and welcoming atmosphere at ENVY NAILS & SPA. They appreciate the staff's willingness to accommodate them on short notice and the positive attitude displayed by the employees. 2. Skillful technicians: Several customers mention the high-quality work done by the nail technicians at ENVY NAILS & SPA. They commended the precision in nail shaping, length, and design, indicating that the technicians are skilled in their craft. 3. Efficient service: Some customers were impressed with the quick service they received at ENVY NAILS & SPA, mentioning that they were in and out within a short amount of time. This efficiency could be appealing to customers who have limited time to spare. 4. Positive relationships with customers: Some customers mention specific nail technicians by name and express a strong bond or positive relationship with them. This indicates that the salon fosters a sense of connection and loyalty between the staff and customers.

Weaknesses: 1. Lack of attention to detail: One customer mentioned that there was a lack of regular clean-up around the nails and cuticles, which led to dip powder being left on the skin. Another customer complained about the sloppy and thick polish job. These comments suggest that attention to detail may not be consistently upheld at the salon. 2. Pricing issues: A few customers expressed disappointment with the prices at ENVY NAILS & SPA. One customer mentioned having to pay extra for cuticle care, which they believed should be included in a standard pedicure. Another customer felt that the cost of services did not align with the quality provided. These comments indicate a perception of overpricing or value discrepancy. 3. Inconsistent service quality: While the majority of customers had positive experiences, a couple of comments highlighted negative experiences. One mentioned poor communication from employees and unsatisfactory pedicure service. Another mentioned a painful experience during the removal of acrylic nails, resulting in an infection. These instances suggest inconsistencies in the service quality among employees or inadequate attention to customer comfort and safety. 4. Rushed service: One customer pointed out that the technicians at ENVY NAILS & SPA seemed to rush through customer appointments and did not prioritize careful treatment. This suggests that the salon may value quantity over quality, potentially compromising the customer's experience and satisfaction.

In conclusion, ENVY NAILS & SPA has strengths in terms of excellent customer service, skillful technicians, efficient service, and positive relationships with customers. However, there are weaknesses concerning attention to detail, pricing, inconsistent service quality, and rushed service. Addressing these weaknesses could help the salon improve and provide a better overall experience for its customers.