D&D Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Planning
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Appointments recommended
Best PlaceJuice Reviews
Terrible experience, Friday I went for a fill and ‘Kevin’ did the worst job I’ve ever seen they were so thin!! That I literally broke two the day after ! And I work 6 days a week when I went back to get it fixed they refused to do it cuz they close in 30 mins and this is the day before 4th July so now my nails aren’t done !! They should have Atleast fixed their mistake it wouldn’t have even taken 15 mins I’ll never go back there agian
Amazing pedicure and gel manicure experience at D&D. Kevin did a beautiful job with my gel french manicure! Highly recommend.
I went there to get two nails fixed while I waited for my college daughter to have her same-day surgery done I was told to leave because I would rather my gel paint be soaked off and not grind it off because these are my real nails. But because that would have taken too long for me, utilizing a seat, they told me no and told me to leave. Horrible excuse for Asian people.
Was so impressed with my visit today 3/3/23 both ladies did such a great job with my sns French tips, and my toes. I always used laurel nail spa in bville, but not anymore. This is my new favorite place.
Location near Home Depot is better! Jack is the sweetest guy, he always does an amazing job on my acrylics. Ching is a pedicure master! She always takes really good care of my feet. Always good conversation. And she gives the best back rubs! Love them????
today 03/11/2023 I asked to have my foot and hand done, when I finished doing the foot I went to sit down to do my hand and I was treated like nothing and I sat there, a woman arrived just to paint her nails and would pay 20 dollars and I would pay 80 to do acrylic nails and she didn't even have to wait, and I was already there and I was like nothing, I got up, paid for the job done on the foot and left without complaining and a helper came and said honey sit down he's going to do his anointing he went to the bathroom and back, I understand people's needs but I don't understand the lack of communication with the customer. it was time to talk or put me on for someone else to do my nails because there were vacant seats. I will not leave my money in a place that differentiates people. It was a very ridiculous situation because I realized that there you are judged by what you appear to be.
I go to coco and she is the best my nails last close to two weeks which should be three but I work with water and heat a lot being in the food business. She makes sure she puts three layers plus a base. I being going to her for about three months since moving to the Pocono area. I go there every two weeks. I love the pedicures and the dip.
This is really one of the best places to get a pedicure in the area. EXTREMELY CLEAN. Everything is disposable per customer. I came here to get a pedicure for my wedding, and while the service was great for the price I didn’t realize it was prom weekend, so I didn’t really get the attentiveness I should have as a customer. I returned today to give it another shot, and it was phenomenal. For a hot stone pedicure it is $30 which is super reasonable. Which includes usual pedicure procedure included with a 10 minute timed leg massage followed by hot stone massage and paragon wax for your heels. All this is also included in their basic pedicure (minus the stones) for only $22. In addition to top it off if the massage chair wasn’t good enough, they include a shoulder massage while your toes are drying. Really recommend for pedicures!
Quick Facts About D&D Nail Spa
D&D Nail Spa has received a variety of comments, both positive and negative, which can give us insight into the strengths and weaknesses of the establishment.
One of the strengths of D&D Nail Spa is the positive feedback regarding the quality of their services. The comment stating, "Amazing pedicure and gel manicure experience at D&D. Kevin did a beautiful job with my gel french manicure! Highly recommend," highlights the skill and expertise of the nail technicians. This suggests that customers can expect high-quality nail services at D&D Nail Spa.
Another strength of the salon is the friendly and attentive staff. The comment mentioning Jack and Ching, stating, "Jack is the sweetest guy, he always does an amazing job on my acrylics. Ching is a pedicure master! She always takes really good care of my feet. Always good conversation. And she gives the best back rubs! Love them," indicates that the staff members go above and beyond to make customers feel comfortable and satisfied. This highlights a positive customer service experience at the salon, which is a crucial aspect of any service industry.
The cleanliness and hygiene standards at D&D Nail Spa also appear to be a strength. The comment stating, "This is really one of the best places to get a pedicure in the area. EXTREMELY CLEAN. Everything is disposable per customer," highlights the importance the salon places on maintaining a clean and sanitary environment. This is a crucial factor for customers when choosing a nail salon and indicates that D&D Nail Spa prioritizes the health and safety of their customers.
However, several weaknesses are evident from the comments as well. One of the negative experiences mentioned is related to the poor quality of work. The comment states, "Terrible experience, Friday I went for a fill and ‘Kevin’ did the worst job I’ve ever seen they were so thin!! That I literally broke two the day after!" This indicates a lack of consistency in the quality of work and raises concerns about the skills and attention to detail of certain technicians at the salon. Inconsistency in service quality can lead to customer dissatisfaction and the loss of repeat business.
Another weakness highlighted in the comments is the lack of communication and customer prioritization. A comment mentioned, "today 03/11/2023 I asked to have my foot and hand done, when I finished doing the foot I went to sit down to do my hand and I was treated like nothing and I sat there, a woman arrived just to paint her nails and would pay 20 dollars and I would pay 80 to do acrylic nails and she didn't even have to wait, and I was already there and I was like nothing." This highlights a lack of proper communication with the customer and a failure to prioritize appointments based on the services requested and the fees paid. This can lead to frustration and a sense of inequality among customers.
One weakness that may hinder customer satisfaction is the salon's lack of availability. The comment states, "I went back to get it fixed they refused to do it cuz they close in 30 mins and this is the day before 4th July so now my nails aren’t done !! They should have Atleast fixed their mistake it wouldn’t have even taken 15 mins." This indicates that the salon has limited operating hours, which may pose a challenge for customers who have time constraints or need last-minute fixes or touch-ups. Limited availability can be a drawback for customers who require flexibility in scheduling their appointments.
In conclusion, D&D Nail Spa has a number of strengths, including positive customer feedback on the quality of services, friendly and attentive staff, and an emphasis on cleanliness and hygiene. However, the salon also faces challenges with inconsistencies in service quality, communication issues, and limited availability. By addressing these weaknesses, D&D Nail Spa can enhance their customer experience and strengthen their reputation in the industry.
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