Custom Nails Spa

+1 301-885-0029

2479 Crain Hwy, Waldorf, MD 20601 United States of America

Open Today: -

Custom Nails Spa Info

2479 Crain Hwy, Waldorf, MD 20601 United States of America
+1 301-885-0029
[email protected]
+1 301-885-0029
+1 301-885-0029

Best PlaceJuice Reviews

I came in for a new gel set and gel pedicure at 1:14 I asked if they can have me out by 4pm they said sure. Only for me to leave out without my nails being touched.. they did soak my old gel off so you can imagine how fragile and brittle my nails are right now. My pedicure is extremely basic after explaining to my teck kelvin that my birthday is this weekend and I wanted something extravagant, I am so disappointed right now because I have to return to work with brittle nails and I use my hands for a living, and now have to find someone to do my nails and who’s willing to work over his work without overcharging me. Not my first bad experience here but definitely my last time spending my money with them I’m disgusted

OPEN Reviews ()

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible restroom

Amenities

Restroom

Planning

Appointments recommended

Quick Facts About Custom Nails Spa

Custom Nails Spa has both strengths and weaknesses based on the comments provided. Let's analyze the strengths and weaknesses below:

Strengths:

1. Good designs and talented technicians: One customer mentioned that the salon has great custom nail designs and praised Alexis, the owner, as a skilled designer. Additionally, Sam was mentioned as a great technician. This indicates that Custom Nails Spa has talented staff members who can deliver high-quality and aesthetically pleasing nail designs.

2. Sufficient customer demand: According to one comment, the shop has many clients. This suggests that Custom Nails Spa has a steady customer base, which could be an indicator of their ability to attract customers and deliver satisfactory services.

3. Open during COVID-19 restrictions: Despite the COVID-19 pandemic, the salon remained open, making it a convenient option for customers who were looking for nail services during this period.

Weaknesses:

1. Poor time management: Several comments mentioned issues with wait times and delayed appointments. One customer had an appointment at 12 pm but wasn't seen until 12:50 pm. Another customer with an appointment at 1:14 pm did not receive any service and had to leave without getting their nails done. This indicates a lack of efficiency and poor time management at Custom Nails Spa, which might lead to frustration and disappointment among customers.

2. Language barrier: A customer mentioned experiencing difficulty communicating with a technician due to a language barrier. This can be a significant drawback as effective communication is essential for understanding customer preferences and providing satisfactory services.

3. Inconsistent service quality: Multiple comments highlighted negative experiences with the service provided at Custom Nails Spa. One customer had their nails cut in half even after specifying that they wanted them to be cut down slightly. Another customer had their nails filed and painted without the additional steps typically expected during a manicure, such as soaking in warm water and cuticle trimming. This indicates inconsistent service quality and a lack of attention to detail, which can negatively impact customer satisfaction.

4. Poor customer service: The comments also mentioned instances of poor customer service. One customer described feeling rushed out of the chair to accommodate other customers, while another mentioned being denied service because of the salon's inability to rectify a mistake made by a technician. This suggests that the staff at Custom Nails Spa may not prioritize customer satisfaction or handle customer complaints and concerns appropriately.

5. Unprofessional behavior: Another customer mentioned walking out of the salon due to a long wait for a technician. This indicates a lack of professionalism and respect for customers' time, which can significantly impact the reputation of the salon and deter potential customers.

In conclusion, while Custom Nails Spa has strengths such as talented designers and technicians and a sufficient customer base, it also suffers from weaknesses in terms of poor time management, inconsistent service quality, language barriers, poor customer service, and unprofessional behavior. These aspects should be addressed by the salon to improve the overall customer experience and reputation.