Cafe Giardino Info
Amenities
Service options
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Outdoor seating
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Delivery
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
Offerings
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Coffee
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Vegetarian options
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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NFC mobile payments
Best PlaceJuice Reviews
The lasagna was grear, but small portion, I had to wipe the plate, the ambiance was good, staff were very nice
Poor experience. Extremely bad customer service. Ordered desperately wanted mixed grill breakfast well within the time at 11.40am before shut off only to be told they wouldn't do it. If you're not prepared to offer the service then don't put it on the menu. My family member is in the military and doesn't even hesitate to put their life at risk & give good service but you can't even give them a mixed grill????? Hope you read this & take note & at least offer a resolution.
My mother and I had a smoked salmon and cream cheese sandwich. It was a beautiful sandwich and the assistant was friendly, polite and professional. All the assistants really enjoyed their job and could not do enough for us. Really well organised lots of choices to eat and delicious beautifully presented food. We will be back soon.
The food was nice (but expensive) and it's spacious enough, but the staff are incredibly rude to each other, especially the chef to the waitress. If you have an open kitchen you can't behave like that as it ruins the experience for the diners before they've even sat down.
Really friendly staff. The food is fresh and tasty, the offer breakfast, sandwiches, panini and more. Good range of hot and cold drinks. It’s fairly priced. There is plenty of space to social distance. Would go back for a tasty sandwich.
Poached egg on white. It arrived swimming in water from the poaching but really the toast was sopping wet. Butter your own toast with very cold butter and eggs not poached in a poaching cup and therefore was poached yolk and a tiny bit of white. Really unhappy. Every other time I've had excellent food and service. I was just disappointed this time. I won't be going for breakfast again.
We enjoyed our lunch here, lovely food and we had a large portion size with the jacket potato. Very little waiting time, and the ladies serving us were lovely.
Message to Ceolic disease sufferers ...DO NOT USE FOR GLUTEN FREE .....
I'm am sadly editing my 5* why ?
I have been here numerous times but on my last and very last,may I add, visit I pointed out that it has to be GF. My mother had chosen her sandwiche and the lady proceeded to work with GF bread but was going use all the same boards and utensils to prep mine! Never had this problem before! What's happened? I was abruptly told that they cannot guarantee there procedures so GF contamination is not guaranteed! Thank goodness I observed their change of management procedures as I could have ended up seriously ill! They should not advertise Gluten Free if they can not manage accordingly. They did not event try! Has management changed? I will not recommend to anyone anymore and feel that GF should come off their menu and advertising.
The following review was from what I used to experience.... What's happened?
Adam thank you for all your help today. Lovely dealing with this chap who was extremely helpful in guiding us with their menus, specially the gluten free availability. His colleague was very helpful too, she went the extra mile to make sure all was happy. Received lovely portion dishes, service, presentation and quality were 10/10. Thank you Adam for a pleasant visit and we definately will be back. Thank you team Regards Deborah
Quick Facts About Cafe Giardino
Cafe Giardino has received various comments from customers, both positive and negative. To assess the strengths and weaknesses of the place, we will analyze each comment in detail.
1. "The lasagna was great, but small portion, I had to wipe the plate, the ambiance was good, staff were very nice."
Strengths:
- The lasagna is mentioned as being great, indicating good food quality.
- The ambiance is described as good, enhancing the overall dining experience.
- The staff is commended for being very nice, suggesting good customer service.
Weaknesses:
- The portion size of the lasagna is mentioned as small, potentially leaving customers unsatisfied.
2. "Poor experience. Extremely bad customer service... If you're not prepared to offer the service then don't put it on the menu."
Weaknesses:
- The customer experienced poor customer service, highlighting a potential weakness in the restaurant's staff or management.
- The customer mentions frustration at not being able to order a specific dish despite it being on the menu, indicating a lack of consistency in fulfilling customer requests.
3. "My mother and I had a smoked salmon and cream cheese sandwich... Really well organized lots of choices to eat and delicious beautifully presented food."
Strengths:
- The food is described as delicious and beautifully presented, suggesting good quality and attention to detail.
- The availability of choices is mentioned as a positive aspect of the restaurant.
- The customer commends the organization of the restaurant, indicating efficient operations.
4. "The food was nice (but expensive) and it's spacious enough, but the staff are incredibly rude to each other."
Strengths:
- The food is mentioned as nice, indicating good taste.
- The restaurant is described as spacious, allowing customers to feel comfortable and adhere to social distancing guidelines.
Weaknesses:
- The food is noted to be expensive, potentially deterring some customers.
- The staff is mentioned as being incredibly rude to each other, which may negatively impact the overall dining experience.
5. "Poached egg on white... Really unhappy... I was just disappointed this time. I won't be going for breakfast again."
Weaknesses:
- The customer had a negative experience with their breakfast, specifically citing issues with the poached egg and buttered toast.
- The disappointment expressed by the customer may lead to a loss of future breakfast customers.
6. "We enjoyed our lunch here, lovely food and we had a large portion size with the jacket potato... Very little waiting time, and the ladies serving us were lovely."
Strengths:
- The food is described as lovely, indicating good taste.
- The portion size is mentioned as large, ensuring customer satisfaction.
- The short waiting time suggests efficient service.
- The staff is commended for being lovely, indicating good customer service.
7. "Message to Coeliac disease sufferers ...DO NOT USE FOR GLUTEN-FREE ...."
Weaknesses:
- A customer warns Coeliac disease sufferers not to use Cafe Giardino for gluten-free options, suggesting a lack of reliability or attention to dietary restrictions.
- This comment undermines the restaurant's credibility as a suitable option for individuals with gluten intolerance or allergies.
In summary, Cafe Giardino has strengths such as good food quality, a pleasant ambiance, and friendly staff. However, weaknesses include small portion sizes, poor customer service, rudeness among staff members, high prices, inconsistencies in fulfilling customer requests, and issues with gluten-free options. Addressing these weaknesses can help improve the overall dining experience and customer satisfaction at Cafe Giardino.
Place Pictures
Today
Opening Hours
| Monday | 08:00 AM - 07:00 PM |
|---|---|
| Tuesday | 08:00 AM - 07:00 PM |
| Wednesday | 08:00 AM - 07:00 PM |
| Thursday | 08:00 AM - 07:00 PM |
| Friday | 08:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 05:00 PM |
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