Allure spa nails bar Info
- 2570 Blackmon Dr ste 320, Decatur, GA 30033 United States of America
- +1 678-214-4183
- [email protected]
- +1 678-214-4183
- +1 678-214-4183
Best PlaceJuice Reviews
I've been coming here for over two years. Amazing service. Recently I had major hand surgery and was really nervous about getting my first manicure. I explained everything to the manager and she said she would get me the best person for my nails. Lucy was amazing. I have very little range of motion with my left pinky and she was very patient. I love the design. I'll be back to see Lucy in two weeks. Thank you.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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NFC mobile payments
Quick Facts About Allure spa nails bar
Allure Spa Nails Bar has received both positive and negative comments from customers. In order to assess the strengths and weaknesses of the business, we will analyze the comments provided.
Starting with the strengths, it is evident that Allure Spa Nails Bar has a strong team of employees who provide excellent service. One customer mentioned that they have been coming to the salon for over two years and have always received amazing service. The manager even went above and beyond to ensure that the customer with hand surgery was paired with the best technician for their needs. This demonstrates that the staff members are attentive, understanding, and skilled in their work.
In addition to the quality of service, customers also appreciate the ambiance of the salon. Multiple comments mention that the place has a nice atmosphere, which adds to the overall experience. This suggests that the salon has put effort into creating a comfortable and visually appealing environment.
It is also worth noting that some customers have had positive experiences with specific technicians. These technicians, such as Kim and Lucy, are commended for their attention to detail and ability to make the customer's nails last for several weeks. This indicates that Allure Spa Nails Bar employs skilled and experienced professionals who can meet the expectations of customers.
On the other hand, several weaknesses have been identified through customer feedback. One common complaint is regarding the longevity of the nail polish. Some customers have mentioned that their gel polish starts to chip or peel after just a few days, despite taking precautions to protect their nails. This suggests that there may be some issues with product quality or application techniques. The salon should address this issue to ensure customer satisfaction and potentially explore using different products or training techniques.
Another weakness highlighted by customers is the feeling of being rushed during appointments. One customer mentioned feeling a sense of hurry and noticed that the technician did not take the time to properly shape their nails. This indicates a lack of attention to detail and suggests that the salon may prioritize speed over quality. Addressing this issue by ensuring adequate time is given to each customer could greatly improve customer satisfaction.
Some comments also reference poor customer service when issues arise. Customers have mentioned instances where their nails were not up to par, and when they approached the manager, they were offered minimal compensation. This indicates that the salon may not have a strong system in place for addressing customer complaints and providing appropriate solutions. Improving customer service in these situations is crucial for maintaining customer loyalty and satisfaction.
Lastly, there have been complaints regarding the cleanliness and hygiene practices at the salon. One customer mentioned that the technician did not allow them to wash their hands before applying gel, and another mentioned that they noticed previous color residue under their nails. These incidents raise concerns about the salon's adherence to proper sanitation and hygiene practices, which is essential in any spa or salon environment.
In conclusion, Allure Spa Nails Bar has several strengths, including excellent customer service, a pleasant ambiance, and skilled technicians. However, there are also areas of improvement, such as ensuring long-lasting nail polish, avoiding rushing through appointments, addressing customer complaints effectively, and maintaining proper cleanliness and hygiene standards. By addressing these weaknesses, the salon can enhance its reputation and provide an even better experience for customers.
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Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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